Privacy Policy

1. Data Controller

The website puppyaulait.shop is operated by:

Nino PLANE RUTH (Moutoo)
Auto-entrepreneur registered in France under SIRET number 942 576 091 00014
Email: puppycorp.contact@gmail.com
Registered office: Address communicated to the hosting provider (OVH SAS, 2 rue Kellermann, 59100 Roubaix, France)

Nino PLANE RUTH acts as the Data Controller within the meaning of the EU General Data Protection Regulation (GDPR).

2. Data Collected

We collect and process the following types of personal data when you use our website or place an order:

• Identification data (username, postal address, email address, country of residence)
• Order information (purchased products, order date, delivery address, payment status)
• Account information (if you create a user account)
• Communication data (messages sent via our contact form or chat)

We do not collect or store sensitive personal data.

3. Purpose of Data Processing

Personal data are processed for the following purposes:

• Managing and fulfilling customer orders
• Processing payments and deliveries
• Responding to customer inquiries
• Managing customer accounts
• Meeting legal and tax obligations
• Improving our services and customer experience

We do not sell, rent, or share your personal data for marketing or advertising purposes.

4. Legal Basis for Processing

• The performance of a contract (for order and delivery processing)
• Legal obligations (accounting and tax compliance)
• Legitimate interest (site security, fraud prevention, customer support)

5. Data Recipients

Your personal data may be shared only with:

• OVH SAS, our hosting provider (France)
• Payment processors (Stripe, PayPal)
• Postal or delivery services (La Poste) for order shipment
• Authorized internal personnel managing the website

All service providers comply with GDPR obligations and ensure data protection.

6. Data Retention

We retain your data only for as long as necessary:

• Customer and order data: 5 years after the last transaction
• Invoices and accounting data: 10 years
• Contact messages: up to 12 months

After these periods, data are deleted or anonymized.

7. User Rights

In accordance with the GDPR, you have the following rights:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your data (“right to be forgotten”)
• Restrict or object to processing
• Portability of your data (receive a copy)

To exercise these rights, please contact: puppycorp.contact@gmail.com
You may be asked to verify your identity before any action is taken.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• HTTPS encryption
• Secured databases and restricted access
• Regular backups and security monitoring

No method of transmission or storage is completely secure, but we take all reasonable steps to protect your information.

9. Cookies

This website does not use cookies or other tracking technologies that store personal data or information on users’ devices.

Only essential technical elements required for site operation (session or security) may be used, in compliance with CNIL guidelines.

10. Complaints

If you believe your data protection rights have been violated, you may contact us at puppycorp.contact@gmail.com or file a complaint with the CNIL: www.cnil.fr.

11. Updates

This Privacy Policy may be updated periodically to reflect legal or technical changes. The latest version will always be available on this page, with the “Last updated” date shown at the top.